https://helpforum.sky.com/t5/Sky-Glass/My-account-won-t-active/m-p/4521557#M131579 <P>To clarify .... by "review to fix it" do you mean a call back by Sky?</P> Fri, 29 Dec 2023 18:25:15 GMT Exiled-in-HH 2023-12-29T18:25:15Z https://helpforum.sky.com/t5/Sky-Glass/My-account-won-t-active/m-p/4521553#M131578 <P>So since 16th Dec our sky glass has not been able to reactivate after factory reset, have phoned sky at least 6 times and each time the review to fix it changes now two weeks on still not working</P> Fri, 29 Dec 2023 18:20:10 GMT https://helpforum.sky.com/t5/Sky-Glass/My-account-won-t-active/m-p/4521553#M131578 Dom2076 2023-12-29T18:20:10Z https://helpforum.sky.com/t5/Sky-Glass/My-account-won-t-active/m-p/4521557#M131579 <P>To clarify .... by "review to fix it" do you mean a call back by Sky?</P> Fri, 29 Dec 2023 18:25:15 GMT https://helpforum.sky.com/t5/Sky-Glass/My-account-won-t-active/m-p/4521557#M131579 Exiled-in-HH 2023-12-29T18:25:15Z https://helpforum.sky.com/t5/Sky-Glass/My-account-won-t-active/m-p/4521560#M131580 <P>Apparently so but every time they have given a date they don't call and I ring them to find the date has changed and I am no closer to getting it fixed</P> Fri, 29 Dec 2023 18:28:34 GMT https://helpforum.sky.com/t5/Sky-Glass/My-account-won-t-active/m-p/4521560#M131580 Dom2076 2023-12-29T18:28:34Z https://helpforum.sky.com/t5/Sky-Glass/My-account-won-t-active/m-p/4521713#M131606 <P>How old was the Sky Glass TV when did the <A href="mailto:f@ctory" target="_blank">f@ctory</A>&nbsp;reset?</P> Fri, 29 Dec 2023 21:32:22 GMT https://helpforum.sky.com/t5/Sky-Glass/My-account-won-t-active/m-p/4521713#M131606 Exiled-in-HH 2023-12-29T21:32:22Z https://helpforum.sky.com/t5/Sky-Glass/My-account-won-t-active/m-p/4521727#M131608 <P>Based on feedback on this forum I'm not sure most of the promised callbacks actually happen, in fact I reckon the callbacks don't even get requested which is the reason they don't happen.</P><P>&nbsp;</P><P>To be honest if are better off phoning and being asked to be transferred to the right team to help rather than allow the customer service agent to "promise a callback" if they can't assist. You also would be less likely to get a callback during the festive season anyway due to a shortage of staff.</P> Fri, 29 Dec 2023 21:45:10 GMT https://helpforum.sky.com/t5/Sky-Glass/My-account-won-t-active/m-p/4521727#M131608 MarkGoldsmith 2023-12-29T21:45:10Z https://helpforum.sky.com/t5/Sky-Glass/My-account-won-t-active/m-p/4521736#M131610 <P>We got sky glass July 22</P> Fri, 29 Dec 2023 21:53:47 GMT https://helpforum.sky.com/t5/Sky-Glass/My-account-won-t-active/m-p/4521736#M131610 Dom2076 2023-12-29T21:53:47Z