https://helpforum.sky.com/t5/Sky-Glass/Please-wait-for-programme-to-load-sky-stream/m-p/4520850#M131457 <P>So if you are connected via Ethernet disable the WiFi and see if that helps.</P> Thu, 28 Dec 2023 23:11:49 GMT MarkGoldsmith 2023-12-28T23:11:49Z https://helpforum.sky.com/t5/Sky-Glass/Please-wait-for-programme-to-load-sky-stream/m-p/4519885#M131271 <P><STRONG>I'm having problems with that message popping up please wait for programme to load sky stream I chatted to sky help team and they told me if that keeps happening it's down to the Internet connection so they asked me how was it connected either by WiFi or Ethernet cable so I said Ethernet via hub tried it today same thing happened again on gold it was settled yesterday no trouble many thanks&nbsp;</STRONG></P> Wed, 27 Dec 2023 19:29:37 GMT https://helpforum.sky.com/t5/Sky-Glass/Please-wait-for-programme-to-load-sky-stream/m-p/4519885#M131271 Jonathan85 2023-12-27T19:29:37Z https://helpforum.sky.com/t5/Sky-Glass/Please-wait-for-programme-to-load-sky-stream/m-p/4519934#M131281 <P>What is your router sync speed to the internet?</P><P>&nbsp;</P><P>What is your device's connection speed to the internet?</P><P>&nbsp;</P><P>What devices are connected and using your internet bandwidth?</P> Wed, 27 Dec 2023 20:26:24 GMT https://helpforum.sky.com/t5/Sky-Glass/Please-wait-for-programme-to-load-sky-stream/m-p/4519934#M131281 Exiled-in-HH 2023-12-27T20:26:24Z https://helpforum.sky.com/t5/Sky-Glass/Please-wait-for-programme-to-load-sky-stream/m-p/4520677#M131427 <P>The current speed is 37.5 and the rest of the info I'm not sure about the hub speed is unknown not quite sure of the info of the rest of it&nbsp;</P> Thu, 28 Dec 2023 18:31:30 GMT https://helpforum.sky.com/t5/Sky-Glass/Please-wait-for-programme-to-load-sky-stream/m-p/4520677#M131427 Jonathan85 2023-12-28T18:31:30Z https://helpforum.sky.com/t5/Sky-Glass/Please-wait-for-programme-to-load-sky-stream/m-p/4520718#M131435 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3916767">@Jonathan85</a>&nbsp;You have mentioned you have connected via an Ethernet cable int and case have you also disabled WiFi in the settings? These Sky devices for some reason will default to trying WiFi if it's enabled even if you have an Ethernet cable plugged in.</P> Thu, 28 Dec 2023 19:33:55 GMT https://helpforum.sky.com/t5/Sky-Glass/Please-wait-for-programme-to-load-sky-stream/m-p/4520718#M131435 MarkGoldsmith 2023-12-28T19:33:55Z https://helpforum.sky.com/t5/Sky-Glass/Please-wait-for-programme-to-load-sky-stream/m-p/4520735#M131439 <P>Which one should I use then no I haven't disabled WiFi in the settings it says connected via puck in networks/settings&nbsp;</P> Thu, 28 Dec 2023 19:54:22 GMT https://helpforum.sky.com/t5/Sky-Glass/Please-wait-for-programme-to-load-sky-stream/m-p/4520735#M131439 Jonathan85 2023-12-28T19:54:22Z https://helpforum.sky.com/t5/Sky-Glass/Please-wait-for-programme-to-load-sky-stream/m-p/4520771#M131445 <P>37.5 where did you get that number from.... did you measure the internet connection speed on the Sky Stream device a few times a few minutes apart.... you are unlikely to get a single constant value<span class="lia-unicode-emoji" title=":winking_face:">😉</span></P> Thu, 28 Dec 2023 20:41:28 GMT https://helpforum.sky.com/t5/Sky-Glass/Please-wait-for-programme-to-load-sky-stream/m-p/4520771#M131445 Exiled-in-HH 2023-12-28T20:41:28Z https://helpforum.sky.com/t5/Sky-Glass/Please-wait-for-programme-to-load-sky-stream/m-p/4520850#M131457 <P>So if you are connected via Ethernet disable the WiFi and see if that helps.</P> Thu, 28 Dec 2023 23:11:49 GMT https://helpforum.sky.com/t5/Sky-Glass/Please-wait-for-programme-to-load-sky-stream/m-p/4520850#M131457 MarkGoldsmith 2023-12-28T23:11:49Z