topic Re: I am having trouble with the picture sometimes it freezes up then sometimes a dotted line appear in Sky Glass https://helpforum.sky.com/t5/Sky-Glass/I-am-having-trouble-with-the-picture-sometimes-it-freezes-up-then-sometimes-a-dotted-line-appears-a/m-p/4520295#M131359 <P>Does the network speed differ depending on the device because I have another tele in my room and it has no issues it is using the same wifi connection as my Sky device which is in the living room .</P> Thu, 28 Dec 2023 12:08:08 GMT Walter40 2023-12-28T12:08:08Z I am having trouble with the picture sometimes it freezes up then sometimes a dotted line appears a https://helpforum.sky.com/t5/Sky-Glass/I-am-having-trouble-with-the-picture-sometimes-it-freezes-up-then-sometimes-a-dotted-line-appears-a/m-p/4520216#M131339 <P>I am having trouble with the picture the screen is freezing up and a line appears at the bottom of the screen I have tried to change channels but this keeps on happening&nbsp;</P> Thu, 28 Dec 2023 11:24:29 GMT https://helpforum.sky.com/t5/Sky-Glass/I-am-having-trouble-with-the-picture-sometimes-it-freezes-up-then-sometimes-a-dotted-line-appears-a/m-p/4520216#M131339 Walter40 2023-12-28T11:24:29Z Re: I am having trouble with the picture sometimes it freezes up then sometimes a dotted line appear https://helpforum.sky.com/t5/Sky-Glass/I-am-having-trouble-with-the-picture-sometimes-it-freezes-up-then-sometimes-a-dotted-line-appears-a/m-p/4520238#M131346 <P><EM>First check the connection speed between your Sky Stream device and the internet using the Netflix ... Get help .... Network check.</EM></P> Thu, 28 Dec 2023 11:43:23 GMT https://helpforum.sky.com/t5/Sky-Glass/I-am-having-trouble-with-the-picture-sometimes-it-freezes-up-then-sometimes-a-dotted-line-appears-a/m-p/4520238#M131346 Exiled-in-HH 2023-12-28T11:43:23Z Re: I am having trouble with the picture sometimes it freezes up then sometimes a dotted line appear https://helpforum.sky.com/t5/Sky-Glass/I-am-having-trouble-with-the-picture-sometimes-it-freezes-up-then-sometimes-a-dotted-line-appears-a/m-p/4520295#M131359 <P>Does the network speed differ depending on the device because I have another tele in my room and it has no issues it is using the same wifi connection as my Sky device which is in the living room .</P> Thu, 28 Dec 2023 12:08:08 GMT https://helpforum.sky.com/t5/Sky-Glass/I-am-having-trouble-with-the-picture-sometimes-it-freezes-up-then-sometimes-a-dotted-line-appears-a/m-p/4520295#M131359 Walter40 2023-12-28T12:08:08Z Re: I am having trouble with the picture sometimes it freezes up then sometimes a dotted line appear https://helpforum.sky.com/t5/Sky-Glass/I-am-having-trouble-with-the-picture-sometimes-it-freezes-up-then-sometimes-a-dotted-line-appears-a/m-p/4520301#M131361 <P>The network connection speed maybe adequate for the other TV but not for Sky Glass TV<span class="lia-unicode-emoji" title=":winking_face:">😉</span></P><P>&nbsp;</P><P>Measure the connection speed on the Sky Glass TV a few times a few minutes apart<span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 28 Dec 2023 12:16:30 GMT https://helpforum.sky.com/t5/Sky-Glass/I-am-having-trouble-with-the-picture-sometimes-it-freezes-up-then-sometimes-a-dotted-line-appears-a/m-p/4520301#M131361 Exiled-in-HH 2023-12-28T12:16:30Z Re: I am having trouble with the picture sometimes it freezes up then sometimes a dotted line appear https://helpforum.sky.com/t5/Sky-Glass/I-am-having-trouble-with-the-picture-sometimes-it-freezes-up-then-sometimes-a-dotted-line-appears-a/m-p/4520311#M131363 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3936082">@Walter40</a>&nbsp;wrote:<BR /><P>Does the network speed differ depending on the device because I have another tele in my room and it has no issues it is using the same wifi connection as my Sky device which is in the living room .</P><HR /></BLOCKQUOTE><P>In short Yes. Various things can affect network speed via WIFI including the actually location of the TV in your property, other electronic equipment nearby that can be causing Wifi interference and the fact that the qualuty of the Wifi hardware will vary from device to device</P> Thu, 28 Dec 2023 12:20:39 GMT https://helpforum.sky.com/t5/Sky-Glass/I-am-having-trouble-with-the-picture-sometimes-it-freezes-up-then-sometimes-a-dotted-line-appears-a/m-p/4520311#M131363 MarkGoldsmith 2023-12-28T12:20:39Z Re: I am having trouble with the picture sometimes it freezes up then sometimes a dotted line appear https://helpforum.sky.com/t5/Sky-Glass/I-am-having-trouble-with-the-picture-sometimes-it-freezes-up-then-sometimes-a-dotted-line-appears-a/m-p/4522877#M131801 <P>Thank you I think that could be the problem.</P> Sun, 31 Dec 2023 11:42:19 GMT https://helpforum.sky.com/t5/Sky-Glass/I-am-having-trouble-with-the-picture-sometimes-it-freezes-up-then-sometimes-a-dotted-line-appears-a/m-p/4522877#M131801 Walter40 2023-12-31T11:42:19Z