topic Re: My sky glass is frozen and won't scroll or operate at all, the remote is working fine. in Sky Glass https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-is-frozen-and-won-t-scroll-or-operate-at-all-the-remote-is-working-fine/m-p/4520028#M131312 <P>First thing to try is to restart the glass tv by turning it off at the plug for 30 seconds.</P><P>&nbsp;</P><P>if that doesn't help try unpairing and repairing the remote:</P><P><BR />Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)<BR />Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.</P> Wed, 27 Dec 2023 23:35:40 GMT MarkGoldsmith 2023-12-27T23:35:40Z My sky glass is frozen and won't scroll or operate at all, the remote is working fine. https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-is-frozen-and-won-t-scroll-or-operate-at-all-the-remote-is-working-fine/m-p/4520024#M131311 My sky glass is frozen and won't scroll or operate at all, my remote is working fine but when I press play, it won't play anything. Keeps turning off when I press the back button Wed, 27 Dec 2023 23:22:58 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-is-frozen-and-won-t-scroll-or-operate-at-all-the-remote-is-working-fine/m-p/4520024#M131311 Emma2022 2023-12-27T23:22:58Z Re: My sky glass is frozen and won't scroll or operate at all, the remote is working fine. https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-is-frozen-and-won-t-scroll-or-operate-at-all-the-remote-is-working-fine/m-p/4520028#M131312 <P>First thing to try is to restart the glass tv by turning it off at the plug for 30 seconds.</P><P>&nbsp;</P><P>if that doesn't help try unpairing and repairing the remote:</P><P><BR />Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)<BR />Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.</P> Wed, 27 Dec 2023 23:35:40 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-is-frozen-and-won-t-scroll-or-operate-at-all-the-remote-is-working-fine/m-p/4520028#M131312 MarkGoldsmith 2023-12-27T23:35:40Z Re: My sky glass is frozen and won't scroll or operate at all, the remote is working fine. https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-is-frozen-and-won-t-scroll-or-operate-at-all-the-remote-is-working-fine/m-p/4892299#M157623 <P>I have the same problem but when I press 7 and 9 together the tv switches off.</P> Sat, 25 Jan 2025 14:31:29 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-is-frozen-and-won-t-scroll-or-operate-at-all-the-remote-is-working-fine/m-p/4892299#M157623 Tom605 2025-01-25T14:31:29Z