topic Re: Cannot connect to sky glass in Sky Glass

Cannot connect to sky glass

ALR91 — Tue, 26 Dec 2023 22:50:16 GMT

I've recently been away and had a power cut within this time. I've come home to the following message...

We’re sorry because of a technical issue you are currently experiencing a limited service"

I've followed the advice in this link which isn't helping. https://www.sky.com/help/articles/osm-tech-issue

Been nearly 10 hours now and getting frustrated!! Can anyone help please?

MarkGoldsmith — Tue, 26 Dec 2023 22:57:51 GMT

Have you tried turning the Glass off at the plug for at least 30 seconds to reboot it?

ALR91 — Thu, 28 Dec 2023 07:20:53 GMT

I've tried that too @MarkGoldsmith, no luck!

MarkGoldsmith — Thu, 28 Dec 2023 08:22:20 GMT

Have you also tried rebooting your router along with the TV?

ALR91 — Thu, 28 Dec 2023 10:22:31 GMT

I've tried this too, done all the tips and hints within these help centres @MarkGoldsmith any other ideas?

Exiled-in-HH — Thu, 28 Dec 2023 12:03:04 GMT

Time to take the long and winding path to Sky Customer Services .... or be brave and factory reset?