topic Re: Sky Glass / Stream ‘Please Wait’ message in Sky Glass

Sky Glass / Stream ‘Please Wait’ message

PR81 — Wed, 20 Dec 2023 15:03:51 GMT

Once I switch on Sky Glass / Stream I’m presented with a 'Please Wait’ message. The message doesn't update automatically, I need to turn off and on again for the message to remove itself - very annoying.

Any ideas how to fix this?

Re: Sky Glass / Stream ‘Please Wait’ message

Tom-W19 — Thu, 21 Dec 2023 11:09:54 GMT

Hi @PR81

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Glass / Stream ‘Please Wait’ message

m1stergeorge — Thu, 21 Dec 2023 13:49:15 GMT

I get this regularly as well. No need to turn it off though, I just press the home button on the remote after a couple moments.

Re: Sky Glass / Stream ‘Please Wait’ message

Addie15 — Sat, 23 Dec 2023 12:37:22 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Glass / Stream ‘Please Wait’ message

m1stergeorge — Sat, 23 Dec 2023 14:28:57 GMT

Send it to me if you like. I'd love to try and get this figured out.

Re: Sky Glass / Stream ‘Please Wait’ message

PR81 — Sun, 24 Dec 2023 00:24:07 GMT

It's Christmas - I've got far more important and meaningful things to do than attend to other than this, especially when it's within a set 48hr time frame. The service doesn't work as expected - that's it.