topic Re: Issues with Sky Glass in Sky Glass

Issues with Sky Glass

MrKev87 — Thu, 21 Dec 2023 13:28:54 GMT

Hey all, Just wondering, is anyone else having issues with their sky glass? Mine keeps crashing, sometimes taking over a minute to turn on and quite frequently it doesnt even turn on at all, also having it just randomly turn off on you?

Im no longer using sky tv package anymore, i havent got the speech thing & motion detection on either

I'm at the point of trying to return the TV. Any Suggestions?

Re: Issues with Sky Glass

MarkGoldsmith — Thu, 21 Dec 2023 14:05:52 GMT

@MrKev87 how long have you had the TV?

Re: Issues with Sky Glass

MrKev87 — Thu, 21 Dec 2023 14:06:51 GMT

I believe it was Feb 2021

Re: Issues with Sky Glass

MarkGoldsmith — Thu, 21 Dec 2023 14:12:03 GMT

Likely you won't be able to return it, as you own the TV and its 2 year warranty would have expired.

If you no longer subscribe to Sky TV and the Glass is essentially be using as a traditional freeview TV, i'd suggest is trying a factory restore and seeing if that helps.

Re: Issues with Sky Glass

MrKev87 — Thu, 21 Dec 2023 14:12:56 GMT

I've already done that, even though it was bought outright?

Re: Issues with Sky Glass

Exiled-in-HH — Thu, 21 Dec 2023 14:53:02 GMT

Do you want Sky to recycle it for you?

Re: Issues with Sky Glass

MrKev87 — Thu, 21 Dec 2023 14:55:25 GMT

Meant to say, wasn't bought outright* was still paying it via there finance, sorry 😅

Re: Issues with Sky Glass

oj01 — Thu, 21 Dec 2023 16:13:28 GMT

@MrKev87 wrote:
Meant to say, wasn't bought outright* was still paying it via there finance, sorry 😅

That's largely irrelevant. You still owned it from the day you took delivery of it. You're just paying back a loan that you took out to buy it.

Re: Issues with Sky Glass

MrKev87 — Thu, 21 Dec 2023 16:49:18 GMT

Thanks for that info 🤣, anyway know anything useful?

Re: Issues with Sky Glass

Exiled-in-HH — Thu, 21 Dec 2023 18:13:11 GMT

@MrKev87 Have you completed paying off your credit agreement?

Re: Issues with Sky Glass

MrKev87 — Thu, 21 Dec 2023 18:17:28 GMT

I believe I've got another 1 to 2 years

Re: Issues with Sky Glass

Exiled-in-HH — Thu, 21 Dec 2023 18:34:27 GMT

You're unlikely to get any assistance from Sky if you are no longer a Sky Streaming TV subscriber🤔

Re: Issues with Sky Glass

MarkGoldsmith — Thu, 21 Dec 2023 18:35:57 GMT

@Exiled-in-HH wrote:
You're unlikely to get any assistance from Sky if you are no longer a Sky Streaming TV subscriber🤔

The issue will be more its out of warranty rather than being an active Sky customer or not.

Re: Issues with Sky Glass

MrKev87 — Thu, 21 Dec 2023 18:40:56 GMT

Fair enough thanks for the replies! Down the skip it goes! Have a good Christmas all!

Re: Issues with Sky Glass

peter-marlow+1966 — Thu, 21 Dec 2023 19:39:34 GMT

You could put it up for sale on ebay

Re: Issues with Sky Glass

peter-marlow+1966 — Thu, 21 Dec 2023 22:03:07 GMT

How long is your credit agreement for ?

Re: Issues with Sky Glass

MrKev87 — Thu, 21 Dec 2023 23:10:05 GMT

I believe it's 2025

Re: Issues with Sky Glass

Anonymous — Fri, 22 Dec 2023 12:45:48 GMT

Sadly you won't get much for it, QLED old technology now also still first generation TV so..... Cut your losses and buy something decent.

Re: Issues with Sky Glass

MarkGoldsmith — Fri, 22 Dec 2023 13:21:17 GMT

There's no harm in phoning Sky and politely asking about a return and possible refund. You can't get it you don't ask, but don't be shocked if they say no.

Re: Issues with Sky Glass

Fothergill1 — Fri, 22 Dec 2023 18:45:20 GMT

@Anonymous Nice to see you back on the forum. You are 100% correct, I recently purchased a new Samsung S90C TV and and got a free Stream Puck from Sky. The only problem is I am now stuck trying to get rid of my Sky Glass TV. If I still have it in a few weeks it will be going to the dump 😫