I've literally just had the glass TV delivered and the remote doesn't work.

Aardvark — Tue, 19 Dec 2023 10:00:14 GMT

I have literally just had the Sky Glass TV and remote delivered, pulled the "pull" tab on the remote and it seems dead, doesn't work at all.

Re: I've literally just had the glass TV delivered and the remote doesn't work.

MarkGoldsmith — Tue, 19 Dec 2023 10:05:05 GMT

Take a read of this, it's possible the tab has broken and hasn't been completely removed. Also there are a couple of other things to try int he suggestions below:

Check the batteries
An easy way to check is to cover the buttons slightly on your Sky remote with your hand. You should see a white backlight behind the buttons. If you don't see the backlight the issue is the power with the remote, so potentially a battery issue.

Check the battery compartment to make sure the paper used to protect the battery has been fully removed. It might have ripped when being removed leaving some behind.

Still can't see the backlight? It’s likely you need to replace the two AAA batteries.

Pair the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

Re: I've literally just had the glass TV delivered and the remote doesn't work.

Aardvark — Tue, 19 Dec 2023 11:25:03 GMT

It turns out that the paper tore, and there was still some between the battery terminals!

Re: I've literally just had the glass TV delivered and the remote doesn't work.

MarkGoldsmith — Tue, 19 Dec 2023 11:36:47 GMT

@Aardvark Yeah that's a more common occurrence than you would think.

topic Re: I've literally just had the glass TV delivered and the remote doesn't work. in Sky Glass

I've literally just had the glass TV delivered and the remote doesn't work.

Re: I've literally just had the glass TV delivered and the remote doesn't work.

Re: I've literally just had the glass TV delivered and the remote doesn't work.

Re: I've literally just had the glass TV delivered and the remote doesn't work.