Returning TV devices

nastarankhademi — Mon, 18 Dec 2023 12:54:16 GMT

I am writing to inform you I received an email from Sky about the Overdue payment.

I am a new international student living in England about two months ago. I found that streaming TV needed to pay a bill when I received your email that it was about my overdue payment account.

About two months ago, I talked to your colleagues about broadband. They sent me some devices, but as your colleagues checked, my flat has another broadband, so I returned them. As a result, you can see that I have not used TV; I would appreciate it if you could help me cancel any of my accounts that need to pay money.

Re: Returning TV devices

MarkGoldsmith — Mon, 18 Dec 2023 13:01:15 GMT

@nastarankhademi this is a forum of Sky customers so you can't cancel anything via this forum.

To cancel all of your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The T&Cs state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

If you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q don’t forget to keep you proof of posting indefinitely when you return the equipment. Return packaging will be sent out towards the end of your notice period. If you are upgrading to Sky Glass, the return equipment will be sent out towards the end of your 31 day cooling off period for Sky Glass to make sure you don't want to switch back.

To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like e.g Virgin Media who don’t use the Openreach network to provide their service, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

You’ll need to return any loaned routers to Sky, so it’s important you get proof of posting and keep it indefinitely. Return packaging will be sent out to you near the end of the notice period.

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Returning TV devices

Re: Returning TV devices