topic Re: Apps have stopped working in Sky Glass

Apps have stopped working

SMH22 — Mon, 18 Dec 2023 00:35:24 GMT

Why has My5, ITVX, iPlayer, and other apps suddenly stopped working. All I get is error codes. Please can Sky get this sorted out as they were all working fine a few days ago. What has changed?

Re: Apps have stopped working

PSC133 — Mon, 18 Dec 2023 08:29:14 GMT

@SMH22

If you have a decent internet connection your apps should be working.

The first thing to try is turning off your Glass tv or Stream Puck at the power socket, waiting a minute and then turning in again.

Edit: my reply clashed with yours, I see that you have already tried a reboot.

Re: Apps have stopped working

SMH22 — Mon, 18 Dec 2023 08:27:05 GMT

If anyone can shed any light on this issue, I'd be grateful. I've done all the usual, switched it off, waited, refreshed the apps, internet off and on. Everything else is working, so why not these apps?

I've been in touch with My5 who say it is a sky glass issue...

Re: Apps have stopped working

Exiled-in-HH — Mon, 18 Dec 2023 08:32:15 GMT

Have you phoned Sky Customer Services to report the issue?

Re: Apps have stopped working

MarkGoldsmith — Mon, 18 Dec 2023 08:35:13 GMT

The strange thing is that if it was a Sky generic issue you would be expecting all customers to be facing the same issue, so it's either your network connection or a faulty TV I would think.

how have you got the glass connected to the internet?

Re: Apps have stopped working

SMH22 — Mon, 18 Dec 2023 08:35:25 GMT

@PSC133

I've tried everything, I've got a list of error codes as long as your arm!

The common theme now seems to be saying that I'm not in the UK, which I most definitely am. I have checked out the up configuration and been in touch with my internet provider and all good there. So I can only think it is a sky glass issue.

I can, howver, access these apps (not bbc) through sky go without any issues...weird...

Re: Apps have stopped working

Exiled-in-HH — Mon, 18 Dec 2023 08:37:50 GMT

Who's your ISP?

Re: Apps have stopped working

MarkGoldsmith — Mon, 18 Dec 2023 08:38:34 GMT

So the not in the Uk that's an easy fix.

Who is your ISP? Basically they have assigned you an IP that isn't UK based which means you can't use the sky streaming platform as it's geo-locked to UK and Republic of Ireland.

all you can do in this scenario is unplug your router for 30 seconds, plug it back in and hope your ISP then assign a UK IP to you.

Re: Apps have stopped working

PSC133 — Mon, 18 Dec 2023 08:40:33 GMT

@SMH22
It is possible that your ISPhas started using a new batch of IP addresses which Sky do not recognise as being in the U.K.

This has happened before and can only be sorted by a phone call to Sky to resolve the issue.

Re: Apps have stopped working

SMH22 — Mon, 18 Dec 2023 08:40:59 GMT

ISP is assigned to the uk, but I'll try again

Re: Apps have stopped working

Exiled-in-HH — Mon, 18 Dec 2023 08:42:19 GMT

Who is your Internet Service Provider?

Re: Apps have stopped working

MarkGoldsmith — Mon, 18 Dec 2023 08:49:31 GMT

@SMH22 wrote:
ISP is assigned to the uk, but I'll try again

A lot of ISP run out of UK IPs at times and therefore give you a non UK IP address which can't work with Sky streaming platform. That's why rebooting the router until you are allocated a UK based IP is the "fix" for that error.