topic Re: Sky glass will not turn on in Sky Glass

Sky glass will not turn on

Rebecca61 — Sun, 17 Dec 2023 14:44:51 GMT

We have to turn our box off at the wall and then on again to get sky glass to turn on

Re: Sky glass will not turn on

Exiled-in-HH — Sun, 17 Dec 2023 15:19:02 GMT

Have you tried the Standby button on the side of the Sky Glass TV.

Re: Sky glass will not turn on

peter-marlow+1966 — Sun, 17 Dec 2023 15:23:39 GMT

If you are still in warranty and the stand by button does not work then ring sky

Re: Sky glass will not turn on

Rebecca61 — Sun, 17 Dec 2023 20:53:03 GMT

I don't think we are as we've had if Beaty two years 😞

Re: Sky glass will not turn on

Rebecca61 — Sun, 17 Dec 2023 20:55:37 GMT

No I didn't know there was one . I will have a look . Thank you !

Re: Sky glass will not turn on

MarkGoldsmith — Sun, 17 Dec 2023 21:08:49 GMT

If the standby button on the Tv works and the remote still doesn't then it's likely the remote is broken.

if it is the remote there are a couple of things to try:

Check the batteries
An easy way to check is to cover the buttons slightly on your Sky remote with your hand. You should see a white backlight behind the buttons. If you don't see the backlight the issue is the power with the remote, so potentially a battery issue.

Check the battery compartment to make sure the paper used to protect the battery has been fully removed. It might have ripped when being removed leaving some behind.

Still can't see the backlight? It’s likely you need to replace the two AAA batteries.

Pair the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

Re: Sky glass will not turn on

Rebecca61 — Sun, 17 Dec 2023 21:14:08 GMT

I don't think it's the remote . We thought it was . Tried all the tricks and have had a replacement. Still have the same problem though . So annoying and very frustrating.

Re: Sky glass will not turn on

Exiled-in-HH — Mon, 18 Dec 2023 08:26:46 GMT

Does the Sky Glass TV's power saving turn off Bluetooth reception?

Re: Sky glass will not turn on

MarkGoldsmith — Mon, 18 Dec 2023 08:33:32 GMT

@Exiled-in-HH wrote:
Does the Sky Glass TV's power saving turn off Bluetooth reception?

Possibly I guess if the issue is only happening overnight/first thing in the morning it would certainly indicate that.