topic Red screen download new software in Sky Glass

Red screen download new software

JanieW7 — Sun, 17 Dec 2023 13:30:51 GMT

Keep getting this message every 20 mins. Tried to press ok but nothing. Gone into settings tried again said download updated software but message keeps appearing and I have to turn everything off to be able to watch TV again

Re: Red screen download new software

MarkGoldsmith — Sun, 17 Dec 2023 13:38:17 GMT

@JanieW7 @Try the following steps and see if it helps.

1. Switch the device into standby
2. Unplug it for 30 seconds
3. Plug it back in
4. Leave the device powered on for 30 minutes
5. After 30 minutes put the device back into standby
6. Switch it off at the plug
7. Wait 10 seconds
8. Switch if back on at the plug
9. Press the home button on the remote
10. The device will boot up and you will see the Sky logo on the screen

Re: Red screen download new software

JanieW7 — Sun, 17 Dec 2023 14:53:34 GMT

Thanks Mark, I'll try it and let you know how I get on. Can I watch the TV during the 30 mins or should I just leave it?

Re: Red screen download new software

GD1 — Sun, 17 Dec 2023 14:56:39 GMT

@JanieW7 Is this ina Glass TV? Or a standard tv?

Re: Red screen download new software

JanieW7 — Sun, 17 Dec 2023 16:34:47 GMT

Just a standard tv

Re: Red screen download new software

Sally_Sparrow — Sun, 17 Dec 2023 19:06:40 GMT

@JanieW7 wrote:
Just a standard tv

The message is probably from your TV, not the Stream puck. Use your TV remote (not the puck remote) to select the software update as it's your TV that has new software to download, not the puck.

Re: Red screen download new software

JanieW7 — Sun, 17 Dec 2023 21:08:28 GMT

That makes sense. Trouble is no idea where my TV remote is! Not seen it for years 😭

Re: Red screen download new software

JanieW7 — Mon, 18 Dec 2023 08:57:26 GMT

Sally, you are a genius. Found the remote, red screen came up again, pressed ok and it worked. Thank you so much. Wish I'd used Sky community weeks ago when it first started happening

Re: Red screen download new software

Sally_Sparrow — Mon, 18 Dec 2023 08:58:35 GMT

@JanieW7 wrote:
Sally, you are a genius. Found the remote, red screen came up again, pressed ok and it worked. Thank you so much. Wish I'd used Sky community weeks ago when it first started happening

You're very welcome, I'm glad it worked for you!