https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-frozen-screen-with-error-message-Please-wait-for-your-programme-to-load/m-p/4512201#M130102 <P>I wouldn't do a factory reset in this case as it can cause other issues and may prevent you from being able to relink your glass to your Sky account.</P><P><BR />did you do a speed test via the Netflix app from the glass. Open Netflix go to get help then check your network.</P><P>&nbsp;</P> Sun, 17 Dec 2023 11:10:24 GMT MarkGoldsmith 2023-12-17T11:10:24Z https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-frozen-screen-with-error-message-Please-wait-for-your-programme-to-load/m-p/4512192#M130101 <P>Error message appears when changing channel.</P><P>router and booster checked and fine</P><P>line test reflects good signal</P><P>only thing I haven't done is a factory reset.</P> Sun, 17 Dec 2023 10:56:45 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-frozen-screen-with-error-message-Please-wait-for-your-programme-to-load/m-p/4512192#M130101 Puzzled 2023-12-17T10:56:45Z https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-frozen-screen-with-error-message-Please-wait-for-your-programme-to-load/m-p/4512201#M130102 <P>I wouldn't do a factory reset in this case as it can cause other issues and may prevent you from being able to relink your glass to your Sky account.</P><P><BR />did you do a speed test via the Netflix app from the glass. Open Netflix go to get help then check your network.</P><P>&nbsp;</P> Sun, 17 Dec 2023 11:10:24 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-frozen-screen-with-error-message-Please-wait-for-your-programme-to-load/m-p/4512201#M130102 MarkGoldsmith 2023-12-17T11:10:24Z