topic Re: Strange onscreen message in Sky+

Strange onscreen message

mottflame — Thu, 22 Oct 2026 15:38:40 GMT

I keep receiving on screen messages referring me to sky.com/account & I will lose my Sky channels ! My account is up to date so I spoke to Sky who stated it might be a "glitch" & advised me to reboot the box. This did not clear the message. Anyone else had this problem?

Re: Strange onscreen message

Allan95 — Fri, 23 Oct 2026 08:27:41 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Strange onscreen message

mottflame — Sun, 25 Oct 2026 18:31:54 GMT

After a lot of backwards & forwards with Sky it appears there is no fix for this problem.They even suggested Sky Q as a replacement which it appears is not now supplied to new customers . Having been with them since they started, all very disappointing.

Re: Strange onscreen message

SKY1992bf — Sun, 25 Oct 2026 18:35:34 GMT

@mottflame Sky Q is still very much available but you have to call to order

Re: Strange onscreen message

mottflame — Sun, 25 Oct 2026 18:40:17 GMT

Thanx I'll give a go tomorrow.

Re: Strange onscreen message

mottflame — Wed, 28 Oct 2026 15:46:22 GMT

Contacted Sky Was eventually offered current package but on Sky Q Nothing offered for inconvenience On screen message not showing on non encrypted SD Sky News

Re: Messages on my sky tv

mottflame — Sun, 01 Nov 2026 17:46:11 GMT

Sorry to resurrect this one but I STILL am having exactly the same problem.Sky unable to resolve after numerous messages & calls. All they could do was to suggest switching to Sky Q ! Not quite the answer I was expecting after 37 years : they called it a "glitch".

Re: Messages on my sky tv

Daniel0210 — Sun, 01 Nov 2026 17:50:20 GMT

@mottflame

I have moved your latest post to your original thread so others can see the history to this.