Programmes partially downloaded (17mins) says need subscription

jessie3 — Sun, 04 Oct 2026 17:39:56 GMT

If set to record from search schedule, will record in part say 17 mins but says need subscription?
if you watch the 17 mins or whatever it then carries on downloading in the background or goes off so you can't watch until fully downloaded.
When programme is in series it does the same with the next one, so if you were a binge watcher you would give up.

Main channels that get impacted are Walter Presents (all searchable in planner if you know title, More 4, although don't watch every Channel in Sky Planner - so don't know if any more impacted, has occurred in Sky One

Re: Programmes partially downloaded (17mins) says need subscription

Brill+Gill — Mon, 05 Oct 2026 06:47:39 GMT

Hi @jessie3, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Programmes partially downloaded (17mins) says need subscription in Sky+

Programmes partially downloaded (17mins) says need subscription

Re: Programmes partially downloaded (17mins) says need subscription