topic Downloading BBC programmes in Sky+

Downloading BBC programmes

YamansefS — Mon, 28 Sep 2026 18:30:27 GMT

I’m having a problem downloading BBC programmes on my Sky+ HD box. This has been happening for over a week. Every BBC programme I try to download gives the message: “There appears to be an issue with the broadband connection at this time.”

Other channels download normally, so this appears to be specifically affecting BBC On Demand. I understand other Sky+ HD customers are reporting the same problem.

Please can you confirm whether this is a known technical fault with BBC downloads on Sky+ HD and whether it is being investigated?

Re: Downloading BBC programmes

caesarome — Mon, 28 Sep 2026 18:40:06 GMT

@YamansefS

We are customers here so you are not talking to Sky.

The work around for this is to not use the search but instead go through the BBC tile and go through the options here.

Re: Downloading BBC programmes

YamansefS — Mon, 28 Sep 2026 18:42:35 GMT

Oh thank you. I'm really out of my depth now! I am very new to this and do not have a clue how to use. Apologies! Sue

Re: Downloading BBC programmes

caesarome — Mon, 28 Sep 2026 18:54:23 GMT

@YamansefS

On your Sky+ box go to the Catchup menu, then select BBC and go from here to find whatever you want to download. If you then press the right arrow with BBC highlighted on the left you will see more options.

Re: Downloading BBC programmes

Shoeskid — Wed, 30 Sep 2026 10:03:33 GMT

Please email the below, as the more peps Sky may actually do something about it!

If nothing works the report this to viewerR@sky.uk (Viewer Relations Team)