https://helpforum.sky.com/t5/Sky/Account-specific-for-Sky/m-p/5376108#M168228 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4788844">@Drain</a>&nbsp;tell us more about 'don't work'. Any error message? What happens when you try to play a recording?</P> Mon, 21 Sep 2026 19:36:33 GMT Mark39 2026-09-21T19:36:33Z https://helpforum.sky.com/t5/Sky/Account-specific-for-Sky/m-p/5376093#M168226 <P>I've just been upgraded to full fibre and new 2 year contract on Sky+ and now find all my recordings don't work. What has the agent done?</P> Mon, 21 Sep 2026 19:29:05 GMT https://helpforum.sky.com/t5/Sky/Account-specific-for-Sky/m-p/5376093#M168226 Drain 2026-09-21T19:29:05Z https://helpforum.sky.com/t5/Sky/Account-specific-for-Sky/m-p/5376108#M168228 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4788844">@Drain</a>&nbsp;tell us more about 'don't work'. Any error message? What happens when you try to play a recording?</P> Mon, 21 Sep 2026 19:36:33 GMT https://helpforum.sky.com/t5/Sky/Account-specific-for-Sky/m-p/5376108#M168228 Mark39 2026-09-21T19:36:33Z https://helpforum.sky.com/t5/Sky/Account-specific-for-Sky/m-p/5376209#M168230 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4788844">@Drain</a>&nbsp;wrote:<BR /><P>I've just been upgraded to full fibre and new 2 year contract on Sky+ and now find all my recordings don't work. <STRONG>What has the agent done</STRONG>?</P><HR /></BLOCKQUOTE><P>Difficult for anyone here to know, but is there any chance that you've inadvertently agreed to switch from Sky+HD to Sky Stream?</P> Mon, 21 Sep 2026 20:06:14 GMT https://helpforum.sky.com/t5/Sky/Account-specific-for-Sky/m-p/5376209#M168230 oj01 2026-09-21T20:06:14Z https://helpforum.sky.com/t5/Sky/Account-specific-for-Sky/m-p/5376241#M168231 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4788844">@Drain</a>&nbsp;</P> <P>&nbsp;</P> <P>If they've quietly removed the HD supplement (to reduce the monthly cost) then existing Recordings made from non-free-to-air HD channels wouldn't play.</P> Mon, 21 Sep 2026 20:15:13 GMT https://helpforum.sky.com/t5/Sky/Account-specific-for-Sky/m-p/5376241#M168231 TimmyBGood 2026-09-21T20:15:13Z https://helpforum.sky.com/t5/Sky/Account-specific-for-Sky/m-p/5378796#M168312 <P>Thanks for your help, but waiting for ages on the phone they somehow managed to reset and it all works now. They couldn't explain what had happened.&nbsp;</P> Thu, 24 Sep 2026 16:45:48 GMT https://helpforum.sky.com/t5/Sky/Account-specific-for-Sky/m-p/5378796#M168312 Drain 2026-09-24T16:45:48Z