topic Re: Can’t get onto Interactive services - week 4 problem in Sky+

Can’t get onto Interactive services - week 4 problem

Jacqueline6565 — Thu, 03 Sep 2026 19:47:47 GMT

I rang 3,weeks ago as I can't get onto interactive services . Was told I'd be sent a new viewing card but nothings come and it's still saying THIS SERVICE US CURRENTLY UNAVAILABLE . PLEASE CHECK YOUR SKY VIEWING CARD IS INSERTED AND TRY AGAIN LATER .
My Netflix has also stopped working 3 weeks ago . I'm not a technition and have rebooted all systems sooooo many times but it's not helped .

Re: Can’t get onto Interactive services - week 4 problem

Marlu-Nyu — Thu, 03 Sep 2026 23:24:25 GMT

@Jacqueline6565 wrote:
I rang 3,weeks ago as I can't get onto interactive services . Was told I'd be sent a new viewing card but nothings come and it's still saying THIS SERVICE US CURRENTLY UNAVAILABLE . PLEASE CHECK YOUR SKY VIEWING CARD IS INSERTED AND TRY AGAIN LATER .
My Netflix has also stopped working 3 weeks ago . I'm not a technition and have rebooted all systems sooooo many times but it's not helped .

What device do you have? Sky+HD, Sky Q, Sky Glass or Sky Stream?

I don't understand what you mean by "interactive services". Interactive services are normally via the Red Button on a specific channel. Do you mean the apps available on Sky, such as Disney+, Paramount+, HBO Max, etc.?

Re: Can’t get onto Interactive services - week 4 problem

Jacqueline6565 — Sun, 20 Sep 2026 08:42:03 GMT

Week 7 and still no internet through my SKY +hd box - at my wits end now . Paying good money to Sky and separate Netflix but not able to watch Netflix or check my account on Tv . I give up . ( your message was in my junk box ) .

Re: Can’t get onto Interactive services - week 4 problem

xenon81 — Sun, 20 Sep 2026 09:05:40 GMT

Apps such as Netflix aren't available on Sky+HD boxes. You're mentioning Sky+HD but have posted in the Sky Q section so it's not exactly clear which service you have, can you confirm?

Re: Can’t get onto Interactive services - week 4 problem

nigea99 — Sun, 20 Sep 2026 09:27:22 GMT

hi @Jacqueline6565

Can watch Satellite TV Ok - I suspect you can ?

I have not had SKY HD for several years but IIRC Interactive services rely on your internet connection - as does your separate Netflix account

I suspect your problem is with your internet connection from both your SKY HD box & TV (assuming that is where you have your Netflix app)

Have you tried restarting your Broadband router ?

Re: Can’t get onto Interactive services - week 4 problem

Jacqueline6565 — Sun, 20 Sep 2026 14:43:49 GMT

Yes turned router and TV/ old Sky+HD box off at the wall probably about 30 times . Absolutely no internet commection . I'm spending all my spare time just trying to fix by reading other ppls fixes and googling every thing I think it may be but after 7 weeks I'm at screaming point . I wish I could have a Sky engineer physically call and fix - I'm paying £41 a month for BB and TV but not getting the service . .

Re: Can’t get onto Interactive services - week 4 problem

caesarome — Sun, 20 Sep 2026 15:22:09 GMT

@Jacqueline6565

As stated earlier, interactive services are not available via Sky+ boxes and haven't been for a while now.

Re: Can’t get onto Interactive services - week 4 problem

Mark39 — Sun, 20 Sep 2026 15:49:18 GMT

@Jacqueline6565 if you key Services > Settings then select the Network tab at the top of the page,, what is shown on screen?