topic Re: Sky box not working in Sky+

Sky box not working

Eddiemun1 — Mon, 14 Sep 2026 18:47:43 GMT

One of my sky boxes stopped working

Re: Sky box not working

Annie+UK — Mon, 14 Sep 2026 18:55:42 GMT

Explain further

Re: Sky box not working

liz+ferrie — Mon, 14 Sep 2026 20:51:06 GMT

neither is mine ,, firstly no sattelite signal,,then it has been initialising for over half an hour

Re: Sky box not working

Mark39 — Mon, 14 Sep 2026 20:59:38 GMT

@liz+ferrie if your Sky box isn't receiving a signal from your satellite dish, it can't initialise. Try restarting the box by switching it off at the plug for 5 minutes. If that doesn't resolve it, the cause is most likely a fault with your dish or cables. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you'll need to contact a local satellite engineer to take a look.

Alternatively now might be a good time to consider upgrading to Sky Q. Any dish or cabling issues will be addressed as part of the Sky Q installation at no additional cost to you.

Re: Sky box not working

liz+ferrie — Mon, 14 Sep 2026 21:21:10 GMT

it s came back on,,,,i ve had this happen a couple of times when it rains

Re: Sky box not working

Annie+UK — Tue, 15 Sep 2026 09:46:25 GMT

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
The Tuners in the sky box
The input sockets on the Sky box
The plugs on the cables
The cables themselves
The Sockets on the dishes LNB
The dishes LNB has gone faulty for the connections the box is using
You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass and/or Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Glass and/or Sky Stream (self-install, no engineer required)

Further help: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image