topic Customer service / moving home in Sky+

Customer service / moving home

Lee1799 — Thu, 03 Sep 2026 06:46:32 GMT

Hi. I am moving home and for three days have been trying to arrange an engineer visit via the app. I put in my new house details a d pick an engineer date...then it hangs and does nothing. I haha e been trying for 3 days now

is there a problem with this? there a live chat or phone so I can arrange it directly?

Re: Customer service / moving home

oj01 — Thu, 03 Sep 2026 07:49:53 GMT

@Lee1799 wrote:
Hi. I am moving home and for three days have been trying to arrange an engineer visit via the app. I put in my new house details a d pick an engineer date...then it hangs and does nothing. I haha e been trying for 3 days now

is there a problem with this? there a live chat or phone so I can arrange it directly?

Sky no longer provide engineer support for Sky+ systems (where you've posted). I'm not too sure how that affects customers with Sky+ moving home.

Re: Customer service / moving home

Mark39 — Thu, 03 Sep 2026 08:16:03 GMT

@Lee1799 I would guess it means that if your new home has a Sky Q compatible dish, or no dish, you would have to upgrade to Sky Q for a Sky engineer to attend. The alternative would be to employ your own local satellite engineer to do the work needed.

If the new home has a Sky+ compatible dish, you can just connect your Siy+ box up yourself.

Or you could upgrade to Sky Stream assuming your Internet connection is good enough, and do away with a dish completely.