https://helpforum.sky.com/t5/Sky/Playback-is-not-available/m-p/5357930#M167836 <P>Try performing a <STRONG>New Install</STRONG></P> <P>&nbsp;</P> <P>See question <STRONG>Q21</STRONG> in my <STRONG><A href="https://annieuk.ddns.net/sky-faq#q21a" target="_blank">Sky Plus F⋅A⋅Q</A></STRONG> for New Install</P> <P>&nbsp;</P> <P>Also see: <A href="https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem" target="_blank">https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem</A></P> Sat, 29 Aug 2026 13:41:41 GMT Annie+UK 2026-08-29T13:41:41Z https://helpforum.sky.com/t5/Sky/Playback-is-not-available/m-p/5357927#M167835 <P>We just changed our package over the phone and now we can't watch our recordings. We turned everything off for a minute and then tried again but it still had the same error message.&nbsp;</P> Sat, 29 Aug 2026 13:39:36 GMT https://helpforum.sky.com/t5/Sky/Playback-is-not-available/m-p/5357927#M167835 Disgruntled+Mark 2026-08-29T13:39:36Z https://helpforum.sky.com/t5/Sky/Playback-is-not-available/m-p/5357930#M167836 <P>Try performing a <STRONG>New Install</STRONG></P> <P>&nbsp;</P> <P>See question <STRONG>Q21</STRONG> in my <STRONG><A href="https://annieuk.ddns.net/sky-faq#q21a" target="_blank">Sky Plus F⋅A⋅Q</A></STRONG> for New Install</P> <P>&nbsp;</P> <P>Also see: <A href="https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem" target="_blank">https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem</A></P> Sat, 29 Aug 2026 13:41:41 GMT https://helpforum.sky.com/t5/Sky/Playback-is-not-available/m-p/5357930#M167836 Annie+UK 2026-08-29T13:41:41Z