topic Re: Damage to sky in Sky+

Damage to sky

Balcombe1 — Mon, 17 Aug 2026 19:15:13 GMT

I today had full fibre connected at my home and after connection I was unable to connect to my Sky plus. On inspection outside it was noticed that the disc has been damaged during installation of the full fibre. I have reported this to my provider and am waiting to hear back from them. However in the meantime I am unable to use my Sky.
I have had my Sky plus for approximately 16 years and some time back was offered Sky Q for free. I am now interested in taking up your offer.
Please could you contact me as soon as possible with regard to both issues.

Sheila Hughes

Re: Damage to sky

caesarome — Mon, 17 Aug 2026 19:21:49 GMT

@Balcombe1

As we are customers here you would need to call Sky about upgrading to Sky Q, but you should note Sky Q is much different to Sky+.

Re: Damage to sky

nigea99 — Mon, 17 Aug 2026 19:28:02 GMT

hi @Balcombe1

You may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q