topic Re: Viewing card faulty sky+HD in Sky+

Viewing card faulty sky+HD

Tonyhop1 — Thu, 23 Jul 2026 14:30:09 GMT

My sky viewing card is not recognised and when removed looks burnt. It is very old and I need to get a new one but can not get round the AI bot.

Re: Viewing card faulty sky+HD

Mark39 — Thu, 23 Jul 2026 14:32:54 GMT

@Tonyhop1 the brown discolouration is normal and doesn't affect performance. The fault could be either with the Card or your Sky box, so I'd start by turning the box off at the plug, and removing the Card. Clean the card with a fluff-free dry cloth and wait 4 minutes before restarting your Sky box. Once it's up and running, re-insert your Card.

Re: Viewing card faulty sky+HD

Annie+UK — Thu, 23 Jul 2026 14:33:00 GMT

It is NOT burnt, most cards look like that as they discolour over time

I doubt that it needs replacing

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

Also see: https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem

Re: Viewing card faulty sky+HD

oj01 — Thu, 23 Jul 2026 19:11:46 GMT

@Tonyhop1 Have you, at any time in the past, ordered and cancelled Sky Q?

Re: Viewing card faulty sky+HD

Tonyhop1 — Fri, 24 Jul 2026 15:13:58 GMT

Hi all, have carried out power down and restarting and tried the pairing with the BOT that did not change anything. Finally managed to get to speak to someone and have now upgraded for £12 a month less than what I was paying.

Thanks for the replies.