topic Re: On demand not working in Sky+

On demand not working

jrb63 — Sun, 05 Jul 2026 09:12:08 GMT

Network connection is good but on demand not connecting

Re: On demand not working

Mark39 — Sun, 05 Jul 2026 09:18:10 GMT

@jrb63 try rturning off both your Sky box and your broadband router at the plug. Wait 30 seconds before restarting your router and another 4 minites before restarting your Sky box.

Re: On demand not working

jrb63 — Sun, 05 Jul 2026 11:19:39 GMT

Tried this sequence (and several other reboot sequences). Does not clear fault.

Network is fine on all other devices incl Apple TV.

Sky+ box says connected to Network but fail for On Demand connection

Sky App remedy is no different - reboot sequence then says refer the internet provider. Thats poor.

Nothing else has changed on my system - was all fine 3 weeks ago

Not impressed the only Sky technical help is to push users at the Community.

Failing service of overpaid entity

Re: On demand not working

Annie+UK — Sun, 05 Jul 2026 11:28:13 GMT

How is your Sky box connecting to the router?

I find that a direct Ethernet connection causes the least issues

Re: On demand not working

TimmyBGood — Sun, 05 Jul 2026 14:30:50 GMT

@jrb63 wrote:

Failing service of overpaid entity

The youngest Sky+ HD box is now a decade old.

Does yours have built-in WiFi, or is it using an external Sky Mini connector?