Msg: Ensure that the viewing card is correctly inserted

KradAlwin — Mon, 29 Jun 2026 10:12:31 GMT

I first noticed this over a week ago.

Only my BBC, ITV and a few other channels are working. All Sky channels and most of the others don't work and give the msg about ensuring the card is correctly fitted.

The card is correctly fitted.

I have disconnected the Sky box for a while then rebooted - no help there.

I tried the virtual assistant - too stupid to comprehend the problem (quickly decided it should try to sell me new products instead).

any ideas?

Re: Msg: Ensure that the viewing card is correctly inserted

Mark39 — Mon, 29 Jun 2026 10:27:03 GMT

@KradAlwin try turning off your Sky box and then removing the Card. Wipe the gold contacts with a dry, fluff-free cloth. Wait for a few minutes before restarting your Sky box, and when it has restarted, reinsert the Card.

topic Re: Msg: Ensure that the viewing card is correctly inserted in Sky+

Msg: Ensure that the viewing card is correctly inserted

Re: Msg: Ensure that the viewing card is correctly inserted