topic Re: System fault in Sky+

System fault

Rae40 — Tue, 23 Jun 2026 07:54:26 GMT

My planner is not working I have tried the turn on and off multiple times then reset the viewing card nothing works !!

Re: System fault

Annie+UK — Tue, 23 Jun 2026 08:08:39 GMT

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

Re: System fault

Rae40 — Tue, 23 Jun 2026 10:58:34 GMT

Sadly Sky have said the HD box is too old 😳 thank you for your reply though

Re: System fault

Daniel0210 — Tue, 23 Jun 2026 11:09:00 GMT

@Rae40 wrote:

Sadly Sky have said the HD box is too old 😳 thank you for your reply though

@Rae40

Sky no longer support Sky+ set ups but have you tried the advice provided by @Annie+UK ?

Re: System fault

Rae40 — Tue, 23 Jun 2026 13:06:33 GMT

I tried but it failed so sky have agreed to change me to Sky Q for no extra charge but thank you

Re: System fault

Daniel0210 — Tue, 23 Jun 2026 13:09:00 GMT

@Rae40

I will cc in one of the other Superusers who has compiled a very helpful guide for those thinking of transitioning from Plus to Q which may provide some insight into something you hadn't considered...

cc @nigea99

Re: System fault

nigea99 — Tue, 23 Jun 2026 13:14:20 GMT

hi @Rae40

As @Daniel0210 metioned, you may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q

If you have any other questions do not hesitate to ask