topic Re: Sky not working in Sky+

Sky not working

Maireadjones197 — Tue, 23 Jun 2026 07:52:00 GMT

I can't get any sky channels

message on tv saying sky hd box isn't getting a satellite signal

Re: Sky not working

Annie+UK — Tue, 23 Jun 2026 08:09:00 GMT

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
The Tuners in the sky box
The input sockets on the Sky box
The plugs on the cables
The cables themselves
The Sockets on the dishes LNB
The dishes LNB has gone faulty for the connections the box is using
You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass and/or Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Glass and/or Sky Stream (self-install, no engineer required)

Further help: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image

Sky not working

Maireadjones197 — Tue, 23 Jun 2026 10:28:09 GMT

Can you help I have no signal for sky

Re: Sky not working

Annie+UK — Tue, 23 Jun 2026 10:29:12 GMT

No Signal or No Satellite Signal?

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
The Tuners in the sky box
The input sockets on the Sky box
The plugs on the cables
The cables themselves
The Sockets on the dishes LNB
The dishes LNB has gone faulty for the connections the box is using
You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass and/or Sky Stream

Further help: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image

Re: Sky not working

Daniel0210 — Tue, 23 Jun 2026 10:30:06 GMT

@Maireadjones197

You already asked this question this morning and received a response from @Annie+UK

Re: Sky not working

Mark39 — Tue, 23 Jun 2026 12:36:25 GMT

@Maireadjones197 you could try turning your Sky box off at the plug, and disconnecting and reconnecting the two dish cables to the sockets at the back. If you try it (you've nothing to lose...) be very careful to line the cables up accurately with the sockets when you reconnect them, as it's easy to bend the pin in the centre of the plugs.

If after switching back on, there's no difference, then there's a cable or dish fault.