https://helpforum.sky.com/t5/Sky/Box-not-working/m-p/5296817#M166692 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4706832">@Donna250</a>&nbsp;turn the box off at the plug and check that the dish cables are still securely connected. If it's no different after switching back in, the problem is most likely a fault with your dish or cables. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you'll need to contact a local satellite engineer to take a look. <BR /><BR />Alternatively now might be a good time to consider upgrading to Sky Q. Any dish or cabling issues will be addressed as part of the Sky Q installation at no additional cost to you.</P> Sat, 13 Jun 2026 09:28:10 GMT Mark39 2026-06-13T09:28:10Z https://helpforum.sky.com/t5/Sky/Box-not-working/m-p/5296806#M166691 <P>Our sky hd box just keeps saying initialising and no signal?</P> Sat, 13 Jun 2026 09:10:44 GMT https://helpforum.sky.com/t5/Sky/Box-not-working/m-p/5296806#M166691 Donna250 2026-06-13T09:10:44Z https://helpforum.sky.com/t5/Sky/Box-not-working/m-p/5296817#M166692 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4706832">@Donna250</a>&nbsp;turn the box off at the plug and check that the dish cables are still securely connected. If it's no different after switching back in, the problem is most likely a fault with your dish or cables. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you'll need to contact a local satellite engineer to take a look. <BR /><BR />Alternatively now might be a good time to consider upgrading to Sky Q. Any dish or cabling issues will be addressed as part of the Sky Q installation at no additional cost to you.</P> Sat, 13 Jun 2026 09:28:10 GMT https://helpforum.sky.com/t5/Sky/Box-not-working/m-p/5296817#M166692 Mark39 2026-06-13T09:28:10Z