topic Re: Channel listings not available and still initializing. in Sky+

Channel listings not available and still initializing.

IJ55 — Sun, 31 May 2026 14:08:55 GMT

I have quite an old SKY Box which does not have a LED panel and I can't get the channel display to show with the following message.-

''Your box is still initialising, please return in a short time to use this feature''.

I have tried the routine for a 'Front Panel reset'', but don't have the LED on my box, jjust a white light that turns to blue when the channel selection is available, but not the screen with the channel listings, which takes a while longer.

Anyway, currently don't have the channel listings and this is what I am tryingg to get back.

Any helpers out there?

Re: Channel listings not available and still initializing.

MightyQuinn — Sun, 31 May 2026 15:17:38 GMT

Hi @IJ55 I have never heard of a front panel reset on a Sky Q box. Also it doesn't have any white lights. Are you sure that it is a Sky Q box?

Re: Channel listings not available and still initializing.

IJ55 — Sun, 31 May 2026 15:29:46 GMT

I haven't mentioned a ''Q'' box. What I said was an OLD Sky Box.

Re: Channel listings not available and still initializing.

Laing1 — Sun, 31 May 2026 15:35:21 GMT

@IJ55 wrote:

I haven't mentioned a ''Q'' box. What I said was an OLD Sky Box.

@IJ55 as you don't have a Sky Q box where you posted, I have moved your post to the Sky+ forum

Re: Channel listings not available and still initializing.

Annie+UK — Sun, 31 May 2026 15:36:17 GMT

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q for Signal Strengths/Qualities

If the box is stuck initialising that usually means the dish is not getting a signal

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
The Tuners in the sky box
The input sockets on the Sky box
The plugs on the cables
The cables themselves
The Sockets on the dishes LNB
The dishes LNB has gone faulty for the connections the box is using
You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass and/or Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Glass and/or Sky Stream (self-install, no engineer required)

Further help: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image