topic Re: Telephone line NOT CONNECTED in Sky+

Telephone line NOT CONNECTED

Mike530 — Mon, 25 May 2026 04:48:42 GMT

Can't watch Sky TV, on the services screen it says telephone line 'not connected'.

Is this a physical issue i.e. a broken cable etc?

Re: Telephone line NOT CONNECTED

caesarome — Mon, 25 May 2026 04:54:34 GMT

@Mike530

What TV service do you have from Sky, so Sky Q, Sky+, Sky Glass or Stream ?

Re: Telephone line NOT CONNECTED

Mike530 — Mon, 25 May 2026 04:57:37 GMT

Sky+ Box seems to have reset itself, date gone etc.

Re: Telephone line NOT CONNECTED

caesarome — Mon, 25 May 2026 05:05:31 GMT

@Mike530

A telephone line not being connceted should not stop you from using the box as the box itself doesn't need to be connected to one so it might be worth doing a planner rebuild:

Press Services on your remote

Select Help

Select Sky+ Rebuild

This should take no longer than 10 minutes

Re: Telephone line NOT CONNECTED

TimmyBGood — Tue, 26 May 2026 09:18:29 GMT

@Mike530

The dial-up modem functionality of Sky+ HD hasn't been in operation for many years: they weren't included in boxes manufactured from around 2014 and all production had ceased by 2016.

Re: Telephone line NOT CONNECTED

Mike530 — Tue, 26 May 2026 16:27:31 GMT

Had a local engineer out, fault with the dish, all sorted now.