https://helpforum.sky.com/t5/Sky/Sky-viewing-card-message/m-p/5264154#M165963 <P>Yes it says my Sky viewing card is not correctly inserted&nbsp;</P> Tue, 28 Apr 2026 20:12:24 GMT Mike-68 2026-04-28T20:12:24Z https://helpforum.sky.com/t5/Sky/Sky-viewing-card-message/m-p/5264153#M165962 <P>There is a problem with your viewing card message&nbsp;</P> Tue, 28 Apr 2026 20:02:06 GMT https://helpforum.sky.com/t5/Sky/Sky-viewing-card-message/m-p/5264153#M165962 Mike-68 2026-04-28T20:02:06Z https://helpforum.sky.com/t5/Sky/Sky-viewing-card-message/m-p/5264154#M165963 <P>Yes it says my Sky viewing card is not correctly inserted&nbsp;</P> Tue, 28 Apr 2026 20:12:24 GMT https://helpforum.sky.com/t5/Sky/Sky-viewing-card-message/m-p/5264154#M165963 Mike-68 2026-04-28T20:12:24Z https://helpforum.sky.com/t5/Sky/Sky-viewing-card-message/m-p/5264409#M165965 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4672263">@Mike-68</a>&nbsp;turn off your Sky box at the plug and remove your Viewing Card. Give the gold contacts a wipe with a soft, fluff-free cloth. After 4 minutes turn your Sky box back on and wait until it has started up. Then reinsert the Viewing Card, gold chip facing down.&nbsp;</P> Wed, 29 Apr 2026 08:34:34 GMT https://helpforum.sky.com/t5/Sky/Sky-viewing-card-message/m-p/5264409#M165965 Mark39 2026-04-29T08:34:34Z https://helpforum.sky.com/t5/Sky/Sky-viewing-card-message/m-p/5264412#M165966 <P>Try performing a <STRONG>New Install</STRONG></P> <P>&nbsp;</P> <P>See question <STRONG>Q21</STRONG> in my <STRONG><A href="https://annieuk.ddns.net/sky-faq#q21a" target="_blank">Sky Plus F⋅A⋅Q</A></STRONG> for New Install</P> <P>&nbsp;</P> <P>Also see: <A href="https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem" target="_blank">https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem</A></P> Wed, 29 Apr 2026 08:36:41 GMT https://helpforum.sky.com/t5/Sky/Sky-viewing-card-message/m-p/5264412#M165966 Annie+UK 2026-04-29T08:36:41Z