https://helpforum.sky.com/t5/Sky/Viewing-card-not-working/m-p/5259399#M165866 <P>Our viewing card must be broken as I keep getting a message to say insert it but it is inserted.&nbsp;<BR /><BR /></P><P>can we get a replacement?&nbsp;</P> Tue, 21 Apr 2026 19:27:23 GMT Tanya0504 2026-04-21T19:27:23Z https://helpforum.sky.com/t5/Sky/Viewing-card-not-working/m-p/5259399#M165866 <P>Our viewing card must be broken as I keep getting a message to say insert it but it is inserted.&nbsp;<BR /><BR /></P><P>can we get a replacement?&nbsp;</P> Tue, 21 Apr 2026 19:27:23 GMT https://helpforum.sky.com/t5/Sky/Viewing-card-not-working/m-p/5259399#M165866 Tanya0504 2026-04-21T19:27:23Z https://helpforum.sky.com/t5/Sky/Viewing-card-not-working/m-p/5259402#M165867 <P>Try performing a <STRONG>New Install</STRONG></P> <P>&nbsp;</P> <P>See question <STRONG>Q21</STRONG> in my <STRONG><A href="https://annieuk.ddns.net/sky-faq#q21a" target="_blank">Sky Plus F⋅A⋅Q</A></STRONG> for New Install</P> <P>&nbsp;</P> <P>Also see: <A href="https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem" target="_blank">https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem</A></P> Tue, 21 Apr 2026 19:31:51 GMT https://helpforum.sky.com/t5/Sky/Viewing-card-not-working/m-p/5259402#M165867 Annie+UK 2026-04-21T19:31:51Z