topic Re: No satellite signal on Sky+HD box for random channels in Sky+

No satellite signal on Sky+HD box for random channels

RogW — Mon, 20 Apr 2026 13:41:28 GMT

No satellite signal for some random channels...others are fine!

Re: No satellite signal on Sky+HD box for random channels

Annie+UK — Mon, 20 Apr 2026 13:45:51 GMT

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
The Tuners in the sky box
The input sockets on the Sky box
The plugs on the cables
The cables themselves
The Sockets on the dishes LNB
The dishes LNB has gone faulty for the connections the box is using
You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass and/or Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Glass and/or Sky Stream (self-install, no engineer required)

Further help: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image

Re: No satellite signal on Sky+HD box for random channels

Daniel0210 — Mon, 20 Apr 2026 13:46:54 GMT

@RogW

I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

You'll need to employ a local satellite engineer at your own expense to; check / realign / repair / replace the dish, perhaps repair or replace the LNB if that's the problem, or check the cables for water ingress.

If you have Sky Protect cover through Domestic and General Insurance you can call them but a customer previously posted on here that they wouldn't send an engineer - but they did offer the customer £ 65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream. If you upgrade to Sky Q any dish, LNB or cable issues would be sorted out f.o.c as part of the process.

Re: No satellite signal on Sky+HD box for random channels

Mark39 — Mon, 20 Apr 2026 13:52:33 GMT

@RogW it's not unusual to receive a good signal on some channels, and poor or no signal on others. Typically that's the result of a slight dish misalignment or a failing LNB (the bit on the arm of the dish), more likely if it's more than 5 years old.