topic Re: Channel 305 in Sky+

Unhappy customer

EthelLaycock — Tue, 07 Apr 2026 07:30:38 GMT

I have a sky HD+ box and would like to view channel 305 Disney cinema. When I click on it says to upgrade my subscription , however i have sky ultimate and sky cinema so I should get it. Any ideas how to resolve this

Re: Unhappy customer

oj01 — Tue, 07 Apr 2026 07:53:47 GMT

@EthelLaycock wrote:
I have a sky HD+ box and would like to view channel 305 Disney cinema. When I click on it says to upgrade my subscription , however i have sky ultimate and sky cinema so I should get it. Any ideas how to resolve this

Unfortunately, Sky have decided that this channel isn't available to Sky+HD Customers. Possibly because of its link to the Disney+ App, which also can't be accessed on a Sky+HD Box.

Re: Unhappy customer

EthelLaycock — Tue, 07 Apr 2026 15:53:10 GMT

Thank you for replying. Do you know if it is possible to add channel 305 manually to the Sky+ HD box

Re: Channel 305

Annie+UK — Tue, 07 Apr 2026 16:00:40 GMT

Why would you need to add this manually, if it was available for Sky Plus and in your subscription then it would automatically be listed in the EPG

Re: Channel 305

SKY1992bf — Tue, 07 Apr 2026 16:06:52 GMT

@EthelLaycock You can't and it's not available on sky+hd hardware full stop

to access the channel you would need to upgrade to either sky Q glass or stream

Re: Unhappy customer

Daniel0210 — Tue, 07 Apr 2026 16:18:09 GMT

@EthelLaycock

No need for another thread. I've merged it into your first thread and removed the duplicate part.

Re: Channel 305

EthelLaycock — Tue, 07 Apr 2026 18:22:22 GMT

It is listed and it shows the disney movies due to shown, however when i click on the channel it gives me a message to upgrade my subscription. I have sky cinema so I should be able to view this linear channel.

Re: Channel 305

caesarome — Tue, 07 Apr 2026 18:54:55 GMT

@EthelLaycock

Im afraid that like myself who like you also has a Sky+ box and is a Sky Cinema customer also doesn't have access to this channel and this I'm afraid correct as the previous posts have said.

Re: Channel 305

Daniel0210 — Tue, 07 Apr 2026 18:59:09 GMT

@EthelLaycock

See this previous thread also confirming the advice we've given you

https://helpforum.sky.com/t5/Sky/Disney-Plus-Cine-HD/td-p/5233796

Re: Unhappy customer

HeathHayle — Wed, 08 Apr 2026 13:48:36 GMT

according to @newsjunkie on here

https://helpforum.sky.com/t5/Sky-TV/Your-Sky-TV-just-got-even-better-with-Disney/bc-p/5246578/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE1OS1JJQlZNTERaRTZUfDUyNDY1Nzh8U1VCU0NSSVBUSU9OU3xoSw#M2107 it works on sky go if thats any use

Re: Unhappy customer

EthelLaycock — Wed, 08 Apr 2026 15:20:49 GMT

Hi thank you very much for sharing that. it just so happens that I have just discovered that my self. i downloaded Sky go on to my desktop and discovered i could view 305. Fantastic. Thanks again