https://helpforum.sky.com/t5/Sky/My-sky-hd-box/m-p/5245758#M165500 <P>My sky plus hd box isn't getting the package Chanel's on the free channels. I called sky they said the boxes should have been switched off in 2024. No imnotice as today one box lost all its package Chanel's. &nbsp;I had scheduled sky q for Monday. Did they switch the off in purpose on their end. This hasn't happened before as th screen message is asking me to upgrade my subscription&nbsp;</P> Fri, 03 Apr 2026 13:39:37 GMT KuljitWalia 2026-04-03T13:39:37Z https://helpforum.sky.com/t5/Sky/My-sky-hd-box/m-p/5245758#M165500 <P>My sky plus hd box isn't getting the package Chanel's on the free channels. I called sky they said the boxes should have been switched off in 2024. No imnotice as today one box lost all its package Chanel's. &nbsp;I had scheduled sky q for Monday. Did they switch the off in purpose on their end. This hasn't happened before as th screen message is asking me to upgrade my subscription&nbsp;</P> Fri, 03 Apr 2026 13:39:37 GMT https://helpforum.sky.com/t5/Sky/My-sky-hd-box/m-p/5245758#M165500 KuljitWalia 2026-04-03T13:39:37Z https://helpforum.sky.com/t5/Sky/My-sky-hd-box/m-p/5245781#M165504 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4119460">@KuljitWalia</a>&nbsp;Sky+HD boxes should still be receiving your subscribed channels. It sounds as though your Viewing&nbsp;<BR />Card has lost your viewing entitlements. Sky should simply be able to refresh your Card by sending a signal over the air to it.&nbsp;</P> <P>&nbsp;</P> <P>You should not&nbsp; have to upgrade to Sky Q.</P> Fri, 03 Apr 2026 14:06:19 GMT https://helpforum.sky.com/t5/Sky/My-sky-hd-box/m-p/5245781#M165504 Mark39 2026-04-03T14:06:19Z