topic Re: Faulty card in Sky+

Faulty card

qwambo — Thu, 26 Mar 2026 10:39:59 GMT

The picture comes up with card not authorised.

Card number on screen is

Re: Faulty card

Mark39 — Thu, 26 Mar 2026 10:49:06 GMT

@qwambo have you previously ordered, then cancelled Sky Q?

Re: Faulty card

qwambo — Thu, 26 Mar 2026 10:59:37 GMT

Yes, but a while ago.

Re: Faulty card

Annie+UK — Thu, 26 Mar 2026 11:04:38 GMT

You'll need to phone Sky to arrange a replacement card, if you don't already have one, as the one you have has been cancelled and can not be reactivated

Re: Faulty card

Mark39 — Thu, 26 Mar 2026 11:03:06 GMT

@qwambo that's the reason, then. If you received a Viewing Card when you ordered Sky Q, you can use that, otherwise you'll need to request a replacement Card from Sky, I'm afraid. You don't have to switch to Sky Q or Stream.

Re: Faulty card

qwambo — Thu, 26 Mar 2026 11:37:54 GMT

Thanks, wife had put the new card on top of the box, didn't know it was there.

Up and running now.