topic Re: Been advised to update the box in Sky+

Been advised to update the box

KK44 — Sat, 21 Feb 2026 11:26:14 GMT

No signal on my sky + HD

went through all steps and finally been told that I need to upgrade my box.

Re: Been advised to update the box

SKY1992bf — Sat, 21 Feb 2026 11:35:01 GMT

@KK44 When it says upgrade your box it actually means you would need to switch to sky Q glass or stream to continue receiving sky tv services

unless you have sky protect insurance you would need to source and pay an independent contractor to come out and see if they can fix your issue if you don't want to switch products

If you want to upgrade products give sky a call and they will gladly help you out

Re: Been advised to update the box

KK44 — Sat, 21 Feb 2026 12:21:18 GMT

Thank you for your advice.

I have no problem to upgrade to whatever Sky would suggest, just that it seems I'm going around the circle and couldn't get the correct customer service no. to get help, while I'm sitting in front of the tv looking at the screen that says "your box is still initialising " since last night, to be honest 😫

Re: Been advised to update the box

Mark39 — Sat, 21 Feb 2026 13:36:43 GMT

@KK44 follow Sky's help for 'no satellite signal' here (that's the reason why you're seeing the 'initialising' error). At the end it will give you the option to upgrade to Sky Q for free online: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus

Issues with your dish will be fixed at no cost to you as part of the Sky Q installation.