topic Re: Sky + book a technican in Sky+

Sky + book a technican

Jeffrey12 — Mon, 16 Feb 2026 13:38:39 GMT

Bad weather in area , not all channels are working , ran a diagnostic on app but no prompt fir me to book a engineer .

i need to book an engineer to come and check my services at no charge . Spoke to radia who advised me of this that the L&B on dish not working , dish alignment

Re: Sky + book a technican

SKY1992bf — Mon, 16 Feb 2026 13:42:46 GMT

@Jeffrey12 unfortunately regardless of what you were told n the phone Sky no longer supports sky plus setups so won't supply engineer support

you would have source an independent contractor at your own expense if you can't fix it yourself

Re: Sky + book a technican

Daniel0210 — Mon, 16 Feb 2026 13:42:24 GMT

@Jeffrey12

I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

You'll need to employ a local satellite engineer at your own expense to; check / realign / repair / replace the dish, perhaps repair or replace the LNB if that's the problem, or check the cables for water ingress.

If you have Sky Protect cover through Domestic and General Insurance you can call them but a customer previously posted on here that they wouldn't send an engineer - but they did offer the customer £ 65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

Re: Sky + book a technican

caesarome — Mon, 16 Feb 2026 13:43:43 GMT

@Jeffrey12

Do you have a Sky+ box or a Sky Q one ?