topic Re: unable to access sky in Sky+

unable to access sky

NAB0221 — Mon, 16 Feb 2026 09:00:28 GMT

I haven't had access to sky for over three months. Direct debits have been coming out with me not utilising the service. agent mentioned I need a new sky Q box because my current one is outdated this will not affect my current contract.

Re: unable to access sky

Angel_Aka — Mon, 16 Feb 2026 09:19:45 GMT

@NAB0221 wrote:
I haven't had access to sky for over three months. Direct debits have been coming out with me not utilising the service. agent mentioned I need a new sky Q box because my current one is outdated this will not affect my current contract.

If you have Sky+ then yes, you'll need to upgrade to Sky Q if you want to continue having a Sky satellite TV service. You'll need to call Sky to arrange an engineer visit to change the LNB on your dish and install a Q box.

Re: unable to access sky

Mark39 — Mon, 16 Feb 2026 09:38:44 GMT

@NAB0221 what's the reason for the delay with Sky Q? Have you actually ordered Sky Q imstallation? What problem are you having with your Sky+ box?