topic Re: Sky + HD in Sky+

Sky + HD

JohnCallander — Fri, 06 Feb 2026 11:52:19 GMT

I have Sky Multi Room. The Sky + HD box in one room will not 'pause' and also will not allow access to Sky Sports which is included in my package. I have tried rebooting with no success.

Re: Sky + HD

JohnCallander — Fri, 06 Feb 2026 11:54:53 GMT

Im waiting to hear from you regarding my Sky + HD box problem

Re: Sky + HD

Annie+UK — Fri, 06 Feb 2026 11:57:26 GMT

This forum is primarily customer-to-customer help, you're not talking to Sky support

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

Re: Sky + HD

Daniel0210 — Fri, 06 Feb 2026 12:32:17 GMT

@JohnCallander wrote:

Im waiting to hear from you regarding my Sky + HD box problem

@JohnCallander

Only allowing 2 minutes after your original post is barely enough time to read your post and compile a response. As customers we reply when we can and it's not always instant.

Re: Sky + HD

Mark39 — Fri, 06 Feb 2026 13:38:37 GMT

@JohnCallander sounds like the Viewing Card in the affected box has 'forgotten' your access rights. Are you seeing an 'upgrade' message?