topic Re: Kemp in Sky+

Kemp

ShaunKemp — Tue, 03 Feb 2026 12:37:05 GMT

Sky TV will not connect to the internet

Re: Kemp

Mark39 — Tue, 03 Feb 2026 13:06:32 GMT

@ShaunKemp to confirm - is this a Sky+ box, where you've posted? Or Sky Q/Stream?

Has it connected previously?

Re: Kemp

ShaunKemp — Tue, 03 Feb 2026 13:15:06 GMT

Yes previously connected

I have reconnected the internet but can't get sky TV

Re: Kemp

Mark39 — Tue, 03 Feb 2026 15:22:52 GMT

@ShaunKemp you didn't answer the other question in my first post:

@Mark39 wrote:

@ShaunKemp to confirm - is this a Sky+ box, where you've posted? Or Sky Q/Stream?

Are you having problems with live TV? Or On Demand?

Re: Kemp

ShaunKemp — Tue, 03 Feb 2026 18:14:40 GMT

Sky plus

Re: Kemp

Mark39 — Wed, 04 Feb 2026 09:08:31 GMT

@ShaunKemp try restarting both your Sky box and your broadband router. Switch both off at the plug. Wait 30 seconds before restarting your router and another 4 minutes before restarting your Sky box.

Re: Kemp

ShaunKemp — Wed, 04 Feb 2026 17:07:25 GMT

I have tried that

Re: Kemp

Mark39 — Wed, 04 Feb 2026 17:17:03 GMT

@ShaunKemp you're being quite economical with providing detail which makes it hard to help you. 🙂

Please answer the question previously asked:

@ShaunKemp

Are you having problems with live TV? Or On Demand?

Re: Kemp

ShaunKemp — Wed, 04 Feb 2026 18:00:35 GMT

We are having problems with sky tv

live and on demand

I have reset the internet router and turned the sky box off

i can do it again but have already tried that several times

you could always ring me when I'm I. Front of the TV which would probably help us both

I assure I would t be vague then

Re: Kemp

nigea99 — Wed, 04 Feb 2026 19:36:34 GMT

@ShaunKemp wrote:

We are having problems with sky tv

live and on demand

I have reset the internet router and turned the sky box off

i can do it again but have already tried that several times

you could always ring me when I'm I. Front of the TV which would probably help us both

I assure I would t be vague then

@ShaunKemp

We are just other customers here.

SKY no longer support SKY HD boxes so even if you contact them direct they are extremely unlikely to talk you through your problems.

For anyone to assist you here you need to give us specific details of the problems you are having - especially any error messages etc

Re: Kemp

Mark39 — Wed, 04 Feb 2026 20:08:23 GMT

@ShaunKemp live TV comes from your satellite dish, so the lack of an internet connection wouldn''t make any difference. On Demand comes from your broadband connection. So you appear to have two unrelated problems.

What error message do you see when you try to watch live TV?

Does your Sky box have a WPS button on the front panel?