topic Re: Sky sports not working in Sky+

Sky sports not working

David548 — Wed, 23 Jul 2025 20:32:13 GMT

One one of my boxes I get the message "This viewing card is not authorised. If you have a new card please insert it now" For help go to skyviewinghelp.com

Re: Sky sports not working

Mark39 — Wed, 23 Jul 2025 20:49:22 GMT

You'll need to give Sky a call, I'm afraid, for a replacement Viewing Card.

Re: Sky sports not working

Coeliac — Tue, 13 Jan 2026 09:35:00 GMT

Marc

this is my problem too. I am so frustrated with the virtual assistant and need a real person on the other end of the phone.

Any possibility of a phone number you can give me please?

Re: Sky sports not working

Coeliac — Tue, 13 Jan 2026 09:35:51 GMT

Mark

Apols for getting yur name wrong!

Re: Sky sports not working

Daniel0210 — Tue, 13 Jan 2026 09:42:40 GMT

@Coeliac
These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.

Re: Sky sports not working

Coeliac — Tue, 13 Jan 2026 09:45:29 GMT

Thanks Daniel

I dont have Sky Broadband. I just need a phone number to call for customer service. I have done a bit of reseacrch and its possible that I need Stream rather than my old Sky+

Re: Sky sports not working

Daniel0210 — Tue, 13 Jan 2026 09:48:44 GMT

@Coeliac

You can still upgrade to Sky Q but you can't order that online. You need to call.

I just need a phone number to call for customer service.

We can only pass on what was in my earlier post. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

Re: Sky sports not working

Coeliac — Tue, 13 Jan 2026 09:53:35 GMT

Thanks. Believe it or not Sky tried to install Q last October- at their suggestion as I am a long standing customer- but it wont work due to satellite location and house walls and said they would call about Stream. Except they didn't!

I will rummage through the virtual stuff again. to find the phone.

Living nightmare for someone like me I am afraid. Apols.

Re: Sky sports not working

Mark39 — Tue, 13 Jan 2026 10:53:47 GMT

@Coeliac Sky's help guide here will give,you a contact number. Just tap 'no, still need help' and it will lead you to a number: https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus

Re: Sky sports not working

Coeliac — Sat, 17 Jan 2026 17:41:13 GMT

Hi -people. Sometimes its good to see what happened in the end for info.

I have Sky+HD- old system.

I got a text to say my Sky Sports had been resolved. Maybe but it wasnt on my TV! I took my life in my hards and called again and after a couple of transfers was put in touch with the 'technical dept' The guy appreciated my stresses and the upshot was he put a new viewing card in the post. It works.

Before I was passed to him I had a frustrating chat with someone who wanted me to have Sky Glass. It really is difficult to get a human being who can deal with things in the round but I got there in the end and appreciate the guy who helped me so effectively. Why couldn't they do this before?

Whether I should find a way to thank the guy and also get a bill deductiojn for the time my service was down are interesting questions as it means hellishly complex virtual assistants- 'assistant' is a misnomer! .

Re: Sky sports not working

Mark39 — Sat, 17 Jan 2026 17:51:16 GMT

@Coeliac wrote:

Hi -people. Sometimes its good to see what happened in the end for info.

I took my life in my hards and called again and after a couple of transfers was put in touch with the 'technical dept' The guy appreciated my stresses and the upshot was he put a new viewing card in the post. It works.

Finally....!

You can thank him here, if you wish:

https://helpforum.sky.com/t5/Send-Thanks-to-Sky/idb-p/sendthanks

Re: Sky sports not working

Coeliac — Sat, 17 Jan 2026 21:34:04 GMT

Thank you. Done.