topic Re: No cha in Sky+ https://helpforum.sky.com/t5/Sky/No-cha/m-p/5190980#M164258 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4591393">@KevinFlahive</a>&nbsp;if your box is stuck on initialising, it's not receiving a signal from your dish. If restarting your Sky box doesn't resolve it, the cause is most likely a fault with your dish or cables. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you'll need to contact a local satellite engineer to take a look. <BR /><BR />Alternatively now might be a good time to consider upgrading to Sky Q. Any dish or cabling issues will be addressed as part of the Sky Q installation at no additional cost to you.</P> Wed, 14 Jan 2026 20:08:19 GMT Mark39 2026-01-14T20:08:19Z No cha https://helpforum.sky.com/t5/Sky/No-cha/m-p/5190965#M164256 <P>We cannot get any channels.</P><P>it constantly sayes your sky box is initialising please return to use in the future.</P><P>it has been doing this all week.</P> Wed, 14 Jan 2026 19:53:09 GMT https://helpforum.sky.com/t5/Sky/No-cha/m-p/5190965#M164256 KevinFlahive 2026-01-14T19:53:09Z Re: No cha https://helpforum.sky.com/t5/Sky/No-cha/m-p/5190974#M164257 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4591393">@KevinFlahive</a>&nbsp;</P> <P>Have you tried unplugging it from the mains for a few minutes then powering it back up ?</P> Wed, 14 Jan 2026 20:05:31 GMT https://helpforum.sky.com/t5/Sky/No-cha/m-p/5190974#M164257 caesarome 2026-01-14T20:05:31Z Re: No cha https://helpforum.sky.com/t5/Sky/No-cha/m-p/5190980#M164258 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4591393">@KevinFlahive</a>&nbsp;if your box is stuck on initialising, it's not receiving a signal from your dish. If restarting your Sky box doesn't resolve it, the cause is most likely a fault with your dish or cables. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you'll need to contact a local satellite engineer to take a look. <BR /><BR />Alternatively now might be a good time to consider upgrading to Sky Q. Any dish or cabling issues will be addressed as part of the Sky Q installation at no additional cost to you.</P> Wed, 14 Jan 2026 20:08:19 GMT https://helpforum.sky.com/t5/Sky/No-cha/m-p/5190980#M164258 Mark39 2026-01-14T20:08:19Z