topic Re: Connection on demand in Sky+

Connection on demand

KD39 — Wed, 07 Jan 2026 11:42:27 GMT

Connection on Demand not working .

Re: Connection on demand

Annie+UK — Wed, 07 Jan 2026 11:48:28 GMT

If you want help you'll need to give some detail of the issue

Re: Connection on demand

KD39 — Wed, 07 Jan 2026 13:24:15 GMT

Hi, I have spoken to Sky support team and they say they dont support sky+hd box and suggest to upgrade to Sky Q or Sky stream.

In regards to the problem, I am able to watch prime, YouTube etc so the WiFi is working. When I try to watch 'Catch up Tv' or 'Sky store' , I get message to connect to Internet. Also noticed in settings 'connection to on demand' goes to Fail

In system details i see model no R024.092.11.00P and version no 4f3180, which i understand is the latest version.

Pl let me know if you require any other details.

Thanks

Re: Connection on demand

Annie+UK — Wed, 07 Jan 2026 13:31:16 GMT

Prime and Youtube are not on Sky+ so are unrelated, just beause some devices work with your wifi does not mean wifi is fully working

Take a look at my Sky Plus FAQ - Q18 (link below) to see how to reset your broadband connection to the Sky box