https://helpforum.sky.com/t5/Sky/Connecting-problems/m-p/5183105#M164053 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4581165">@June48</a>&nbsp;what have you tried in order to fix it? Has it worked before?&nbsp; What do you mean by etc?</P> Tue, 06 Jan 2026 11:33:24 GMT Mark39 2026-01-06T11:33:24Z https://helpforum.sky.com/t5/Sky/Connecting-problems/m-p/5183103#M164052 <P>Unable to connect to catchup to etc</P> Tue, 06 Jan 2026 11:28:46 GMT https://helpforum.sky.com/t5/Sky/Connecting-problems/m-p/5183103#M164052 June48 2026-01-06T11:28:46Z https://helpforum.sky.com/t5/Sky/Connecting-problems/m-p/5183105#M164053 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4581165">@June48</a>&nbsp;what have you tried in order to fix it? Has it worked before?&nbsp; What do you mean by etc?</P> Tue, 06 Jan 2026 11:33:24 GMT https://helpforum.sky.com/t5/Sky/Connecting-problems/m-p/5183105#M164053 Mark39 2026-01-06T11:33:24Z https://helpforum.sky.com/t5/Sky/Connecting-problems/m-p/5183187#M164054 <P>I've tried to fix this on skys web site. I've checked all the connections. But nothing has helped. Everything was working perfectly before my sky box froze and came back on. My Wi-Fi is working on my other devices, my laptop computer and mobile phone.&nbsp;</P> Tue, 06 Jan 2026 12:57:12 GMT https://helpforum.sky.com/t5/Sky/Connecting-problems/m-p/5183187#M164054 June48 2026-01-06T12:57:12Z https://helpforum.sky.com/t5/Sky/Connecting-problems/m-p/5183201#M164055 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4581165">@June48</a>&nbsp;try turning both your Sky box and your broadband router off at the plug. Wait for a minute before turning on your router again, and another 4 minutes before turning on your Sky box. Then see if they connect.</P> Tue, 06 Jan 2026 13:11:36 GMT https://helpforum.sky.com/t5/Sky/Connecting-problems/m-p/5183201#M164055 Mark39 2026-01-06T13:11:36Z https://helpforum.sky.com/t5/Sky/Connecting-problems/m-p/5183944#M164070 <P>I appreciate your help but I'm afraid this didn't work either.</P> Wed, 07 Jan 2026 12:09:37 GMT https://helpforum.sky.com/t5/Sky/Connecting-problems/m-p/5183944#M164070 June48 2026-01-07T12:09:37Z