topic Re: Replacement viewing card in Sky+

Replacement viewing card

Karen041 — Mon, 05 Jan 2026 15:45:43 GMT

I need to know how to order a replacement viewing card.

Re: Replacement viewing card

Mark39 — Mon, 05 Jan 2026 15:48:35 GMT

@Karen041 why do you need one?

Re: Replacement viewing card

Karen041 — Mon, 05 Jan 2026 16:57:00 GMT

I actually need to speak to someone at sky which is impossible.

A message is coming up as this viewing card is not authorised. I have tried to do this but the card on the TV is one number and my online account is another, so i can't do anything. I think this stems from an engineer trying to install skyQ but could not, so i went back to sky+ HD.

Re: Replacement viewing card

Mark39 — Mon, 05 Jan 2026 17:06:24 GMT

@Karen041 yes, you're right, it's related to the aborted Sky Q installation. When you order Sky Q your Sky+ Card is scheduled for future deactivation.

If you have the Viewing Card which was going to be used for Sky Q you can use that. Otherwise you'll have to contact Sky on their customer services number. When the call answering bot asks why you're calling, try remaining silent and you should eventually be out through to an adviser

Re: Replacement viewing card

Karen041 — Mon, 05 Jan 2026 17:32:20 GMT

Thank you Mark for your help.