topic Viewing card not authoriaed in Sky+

Viewing card not authoriaed

JaneWilson3147 — Sat, 03 Jan 2026 12:29:35 GMT

When I click on channel 110 entertainment a message is coming up saying viewing card is not authorised.
It's always worked fine before so confused as to why this has happened suddenly ?

Re: Viewing card not authoriaed

Annie+UK — Sat, 03 Jan 2026 12:46:21 GMT

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

Also see: https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem

Re: Viewing card not authoriaed

Mark39 — Sat, 03 Jan 2026 13:19:21 GMT

@JaneWilson3147 is this the only channel affected? Have you previously ordered, then cancelled Sky Q?

Re: Viewing card not authoriaed

Maniatore2006 — Mon, 05 Jan 2026 10:11:16 GMT

Short you need a new Card and and SKY Q Receiver, this you can Order over phone with SKY. (You need also an new LNB with a SKY Q)

My Long Story:

SKY Does the same with my Card... and i never orderet an SKY Q

First, i got the Mesage Card needs to be Paired, not a problem, and few weeks later...

"Viewing card not authoriaed" on all Channels.

And Sky has send me an new card, but hat can´t be paired in the SKY+ HD.

I had here and SKY Q Box Laying around ....
(YES SOME WILL SAY, THAT IS NOT ALLOWED TO USE IT)

But for me it was the only way, I paired my New Card with that,
and now it works.

But i tried the old card First.. to Pair. (The Pairing Process takes ages and never ends until i stop that) And The Message was and is always "Card is not longer Active"

And by the way a new installation of my old Card in the SKY+ was not successful.

Now i have to Live with the SKY Q Box.

Re: Viewing card not authoriaed

HeathHayle — Mon, 05 Jan 2026 11:54:11 GMT

@Maniatore2006 just out of interest when you received the replacement viewing card from sky did you try a new install or did that not work?

Re: Viewing card not authoriaed

Maniatore2006 — Tue, 06 Jan 2026 13:11:44 GMT

I tried a new Installation of the Old card, and it not worked. Not in the SKY Q Box nighter in the SKY+ HD BOX.

Only the New card in my Sky Q has been Paired and activated Successfully

Re: Viewing card not authoriaed

Annie+UK — Tue, 06 Jan 2026 14:12:13 GMT

The old card will be disabled, you cannot use Sky+ and Sky Q at the same time