topic Re: Hard DIsk Drive in Sky+

Hard DIsk Drive

PaulH6688 — Fri, 02 Jan 2026 11:18:28 GMT

Message on screen " There is a problem with your Hard Disk Drive"

I have followed the instructions on screen but fault still not resolved

Re: Hard DIsk Drive

GD1 — Fri, 02 Jan 2026 11:22:34 GMT

@PaulH6688 Your post has been moved from the accessibility board as this isn't related to Sky's accessibility services.

Which box are you seeing this message on Sky+HD or Sky Q

Re: Hard DIsk Drive

PaulH6688 — Fri, 02 Jan 2026 11:24:24 GMT

Message appears on Sky + HD

Re: Hard DIsk Drive

PaulH6688 — Fri, 02 Jan 2026 11:29:06 GMT

Not helpful in the slightest considerin* no response given

Re: Hard DIsk Drive

Annie+UK — Fri, 02 Jan 2026 11:36:44 GMT

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

Also

This forum is primarily customer-to-customer help, you're not talking to Sky support, we respond in our own free time so you need to be patient

Re: Hard DIsk Drive

GD1 — Fri, 02 Jan 2026 11:36:30 GMT

@PaulH6688 wrote:

Not helpful in the slightest considerin* no response given

You do need to wait for a reply as this is a customer helps customer community not a live chat service.

The first troubleshooting step is to restart the box by switching it off at the mains, waiting a minute, and then switching it back on. If the error persists, attempting a full system reset may help, though this will permanently delete all recordings, downloads, purchases, reminders, and series links. It is important to note that resetting the hard drive does not guarantee a fix if the drive itself is physically damaged.

If the drive is damaged your only option will be to move to SKy Q or Sky stream as Sky+HD is a legacy system and is no longer supported by Sky.

Re: Hard DIsk Drive

HeathHayle — Fri, 02 Jan 2026 15:24:03 GMT

or get someone to replace the hard drive