topic Re: Re-pairing my viewing card in Sky+

Re-pairing my viewing card

Qwackers — Wed, 03 Sep 2025 07:56:43 GMT

My mother in law is 96 and has dementia. She has had Sky + for years and yesterday it keeps saying that she needs to re-pair her viewing card to watch Sky. It's been the same card in the same box for years. It's happened once before and we managed to fix it but this time nothing we've tried is helping. I've preformed a new install to no avail. She doesn't have Internet and don't want to upgrade her because she won't understand what to do at her age. I just want to re-pair the card she's already got. I've rang Sky and they won't talk to me without a password even though I've told them we don't know it. I'm pulling my hair out and need help!

Thank you in advance.

Re: Re-pairing my viewing card

Mark39 — Wed, 03 Sep 2025 08:16:21 GMT

Sorry to hear this. Unfortunately customer services are unlikely to be able to help as their system physically won't allow them access to your mother in law's (MIL) account until they've identified her.

I would suggest you contact Sky Accessibikity and explain your MI's circumstances to them. They have greater discretion to help.

https://skyaccessibility.sky

Re: Re-pairing my viewing card

njwest — Fri, 26 Dec 2025 19:05:58 GMT

Call sky customer service , the 0333 number

You will get computer voice and you say pair sky plus viewing card.

It will take you through the menus on the box, (you get to setup) it asks for viewing card number and version and another number (all on the info page on your box)

Once this confirmed they do reset from their end, you turn to channel 106 and in anywhere from a few minutes to up to 4 hours hey presto it works again!

Re: Re-pairing my viewing card

Daniel0210 — Fri, 26 Dec 2025 19:27:01 GMT

@njwest

That wasn't the OP's problem. They couldn't get past the security questions to speak to Sky as they weren't the account holder.

Re: Re-pairing my viewing card

njwest — Sat, 27 Dec 2025 09:02:56 GMT

I'm an OAP and have had the same sky account and bought my own box years ago.

My experience from yesterday was you call the number you find online and it is electronic voice which you tell what the problem is. The only security was. Phone number, but I could be wrong.

Sorry I misunderstood