topic Re: Sky box in Sky+

Sky box

Rosco3 — Sat, 13 Dec 2025 12:34:59 GMT

My sky box hasn't worked in months - it says it is initizalling

Re: Sky box

Daniel0210 — Sat, 13 Dec 2025 12:55:11 GMT

That could mean it's because it's not receiving a satellite signal.

If that is the case I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

You'll need to employ a local satellite engineer at your own expense to; check / realign / repair / replace the dish, perhaps repair or replace the LNB if that's the problem, or check the cables for water ingress

If you have Sky Protect cover through Domestic and General Insurance you can call them but a customer previous posted on here stated they wouldn't send an engineer - but they did offer the customer £ 65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

Re: Sky box

Mark39 — Sat, 13 Dec 2025 13:19:32 GMT

@Rosco3 just to confirm what @Daniel0210 posted, your Sky box is stuck on initialising because it's not getting a signal from your dish. If you're connected to a communal dish, speak to your landlord or their managing agent.

If you switch to Sky Q (call Sky), any faults with your dish or cables will be fixed at no additional cost to you as part of the Sky Q installation.